We may be contacted during business hours 9.00am to 5.00pm (AET) at 1800 653 373
Why do we collect, hold, use and disclose personal information?
We collect, hold, use and disclose personal information for the following purposes:
Unless otherwise provided by law, we will not collect, hold, use or disclose sensitive information without your consent.
If you would like to access any of our services on an anonymous basis or by using a pseudonym, please tell us. However, we will require you to identify yourself if:
Please be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested goods and/or services.
What kind of personal information do we collect and use?
The nature and extent of personal information that we collect varies depending on your particular interaction with us and the nature of our functions and activities.
Personal information that we commonly collect, hold, use and disclose could include your name, position, date of birth, current address, facsimile numbers, email address, telephone numbers, next of kin, tax file number, education details, Australian Business Number, bank details, business references, financial details, details about your business, drivers licence number and preferred means of contact, professional credentials, hobbies and interests. We also may collect data relating to suspected adverse events as follows: age, weight, medication use, allergies or sensitivities to foods and ingredients, medical condition, doctor or pharmacist details.
How do we collect and hold personal information?
Where possible, we will collect personal information directly from you. We collect information through various means, including interviews, phone calls, appointments, forms and questionnaires (whether in hardcopy or electronic format, including information submitted via our website or other electronic means). If you feel that the information that we are requesting, either on our forms or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.
In some situations we may also obtain personal information about you from a third party source. If we collect information about you in this way, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information and the organisations to which we may disclose your information, subject to any exceptions under the Privacy Act.
Our internet service provider may record details of visits to our site and when visiting our site your visit may be logged and the following information may be collected:
The information listed above will only be used by us internally for statistical and research purposes.
When do we use and disclose your personal information?
We will only use and disclose your personal information:
We will only use or disclose your personal information for the purposes of direct marketing if:
Do we send information overseas?
It is likely that we will disclose personal information to overseas recipients as required by law in relation to suspected adverse events.The countries in which overseas recipients of personal information are located includes:
If we disclose personal information to overseas recipients, we will take reasonable steps to ensure that such recipients do not breach the Privacy Act and the APPs unless:
Access to and correction of your personal information
You have a right to access your personal information.
We are not obliged to allow access to your personal information if:
We will also take reasonable steps to correct personal information to ensure that, having regard to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading if:
If you make a request for access to or correction of personal information, we will:
If we refuse to give access to the personal information because of an exception or in the manner requested by you, we will give you a written notice that sets out at a minimum:
If we refuse a request to correct personal information, we will:
We reserve the right to charge you reasonable expenses for providing access or making a correction to personal information, for example, a fee for photocopying any information requested by you.
Integrity of your personal information
We will take reasonable steps to:
We will take reasonable steps to protect personal information from:
We will take reasonable steps to destroy or de-identify personal information that we hold if we no longer need the information for the primary purpose for which the information was collected and we are not otherwise required by law to retain the information.
If you would like to make a complaint about the way we collect, use, disclose, store or administer your personal information, or otherwise consider there may be a breach of the Privacy Act or the APPs, you may lodge a complaint by contacting our Privacy Officer.
All complaints will be treated seriously and dealt with promptly. The Privacy Officer will outline the complaints process and promptly address any privacy concerns you may raise.
You may also make a complaint directly to the Office of the Australian Information Commissioner (OAIC) online, by mail, fax or email. Please visit the OAIC website at http://www.oaic.gov.au/privacy/making-a-privacy-complaint for more information.
How to contact us
If you would like more information on privacy or have any questions in relation to this policy please contact us on 1800 653 373 during business hours (AET) and ask for the Privacy Officer.